Do you think having empathy at work is important? If so, you are absolutely right.
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Empathy contributes to a healthy working environment and to business success.
The concept of empathy is characterized as the ability of people to put themselves in other people’s place, experiencing their thoughts and emotions.
What is empathy at work?
Empathy at work is the ability to understand the opinions, views, and emotions of colleagues. It is understanding the motivations of colleagues, and how these can make a difference in the organizational culture of the company. All good leaders expect their employees to be empathetic, in order to strengthen teams and ensure a frustration-free work environment.
Benefits of an empathetic work environment:
1. Absence reduction – Excessive absences by professionals in a company can happen due to several factors. Professional empathy makes it easier for leaders to identify problems such as team tuning, work overload, and personal issues that affect employee performance. By putting itself in the place of its professionals, the company proposes changes to decrease absences;
2. Increased motivation and productivity – stimulating empathy in the workplace makes teamwork and even individual work more productive;
3. Improved teamwork – When people listen to each other, share opinions and generate joint decisions, teamwork is strengthened. When an employee feels heard and understood, he or she feels more useful and productive in their work, thus achieving the company’s goals.
It is important that empathic behavior is encouraged by the leaders of work teams, and for this they need to have the following characteristics:
- Listening – paying attention to what the other person is saying shows true interest in understanding what that person is feeling. Knowing how to listen in the workplace makes the leader a much more approachable person;
- Having emotional control – dealing with such different and not always coherent opinions requires a lot of emotional control. When an employee has emotional control and empathy, he/she shows confidence in day-to-day situations.
The HR sector must be able to foster a harmonious work environment so that the culture of personal and professional development is positive, giving the company the opportunity to grow efficiently.
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